Runner Agreement

In the app, runners tick a separate box confirming they understand this before they can accept the agreement.

You are an independent runner, not an employee of Suwe. You choose which requests to bid on. Suwe connects you with requesters, processes the payments and keeps records of every job.

Everything you gave Suwe about yourself must be true. Your account is only for you. Never let anyone else use your account, your phone or your verified identity, and never use someone else’s.

Suwe may ask you to take a selfie, show your ID or meet the team at any time to confirm it is really you.

Only bid on jobs you can really do, and arrive within the time you promised.

Every runner has a tier and a carry limit: the most item value you may carry across all your open jobs at once. You start on Tier 1 and move up by adding guarantors and completing jobs well over time. Suwe may also set or change your tier.

You never buy items with your own money and you never collect item money. When you are at the shop, ask for the payment only through the app, with the shop’s real bank account. The customer pays the shop directly.

Never ask a customer to send money to you, a friend, a POS agent or any account that is not the shop’s. Never ask for cash, a transfer or any payment outside the app. Doing so is a breach of this agreement and may be treated as fraud.

Hand the items to the customer, or the person they named, and enter the handoff code they give you. Never mark a job delivered unless you handed it over.

From the moment you accept a job until you hand it over, keep your mobile data and location on, especially after the customer has paid the shop. Poor network happens; switching data off on purpose does not.

If Suwe cannot see you for too long while you carry a customer’s items, Suwe will contact you, your guarantors and the customer, and may involve the police.

If a customer is refunded after your share was already paid to you, that amount becomes a debt you owe Suwe. Suwe recovers it from your future earnings, or you can repay it in the app. Suwe may pause your bidding while you owe too much.

If you add guarantors, you allow Suwe to visit and contact them, to tell them about your conduct on Suwe, and to ask them to help recover any money or items you fail to deliver.

Treat customers, shops and the Suwe team with respect. Never carry illegal or prohibited items. Follow the law, road safety rules and our Acceptable Use Policy.

Suwe may pause or close your account if you break this agreement, lose customer disputes, or if there are signs of fraud. Money you owe Suwe stays owed after your account is closed.

Suwe keeps the records of your jobs, payments, location during jobs and messages. To report a crime, recover money or defend a legal claim, Suwe may share your identity and verification details and those records with the Nigeria Police Force, the EFCC, the courts and other lawful authorities, and with your guarantors, as the Nigeria Data Protection Act allows.

Suwe may update this agreement. When it does, you will be asked to accept the new version before you can bid again.

This agreement is governed by the laws of the Federal Republic of Nigeria. The Suwe Terms of Service also apply to you.